Contact Centre Internship– Amana Bank Job Vacancies 2024 NOVEMBER
| Organization | Post |
|---|---|
| Amana Bank | Internship |
chance to make a difference! If you thrive in a fast-paced environment, willing to connect with people and possess excellent communication skills, we want you to be a part of our team!
Job Role
- Manage large amounts of inbound calls in a timely manner
Candidate Profile: - Strong verbal communication skills in all 3 languages (English, Sinhala & Tamil) along with active listening • Customer focus and adaptability to manage different personality types
- Ability to multi-task, set priorities and manage time effectively
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Passed G.C.E Ordinary Level and passionate to pursue higher education/ professional qualifications
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile - Sound knowledge in Microsoft Office packages
- Meet personal/team qualitative and quantitative targets
Should be able to work under flexible hours