JOB TITLE – BANKING ASSISTANT – CALL CENTRE – DFCC BANK
QUALIFICATIONS
- be below 26 years of age
- have passed the GCE O/L with credit passes for English and Mathematics and 3 passes at GCE A/L for the main subjects in one sitting (excluding General English)
- possess minimum 2 years’ experience in the banking or financial services sector including minimum 1 years’ experience in a Call Centre/customer service/ recoveries
- possess strong oral and written communication skills. Being trilingual will be a definite advantage
- have good listening skills, interpersonal skills, data entry skills and telephone skills
- be motivated to provide excellent customer service
- be flexible with working hours
You will be mainly responsible to serve customers professionally by determining their requirements, answering inquiries, handling complaints, resolving problems and fulfilling customer requests in a timely manner while adhering to the policies and guidelines of the Bank.
A competitive remuneration package and other fringe benefits as well as structured career advancement opportunities and extensive training are on offer for the chosen candidate.